Returns & Exchanges
At Creative Cables, we want you to be completely satisfied with your lighting components and decor. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to select the order and specific items you wish to return for a Return Authorization Number.
Pack with Care
Place the unused items in their original packaging, ensuring that delicate components like light bulbs and ceramic sockets are securely padded.
Label and Ship
Print your prepaid shipping label and drop off the package at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing